Terms of Service — AoE2Insights Pro

These terms apply to the paid Pro subscriptions ("Pro") of the aoe2insights service, available at aoe2insights.com ("Service", "we", "us").

The provider is:

Armenat, Rößler AoE2Insights GbR
Dornenbusch 7, 42549 Velbert, Germany
E-mail: [email protected]
Represented by the partners Kevin Armenat and Jakob Rößler.

Pro gives you access to advanced match analyses. There are three plans — Scout (Tier 1), Standard (Tier 2) and Business (Tier 3). The exact feature set follows from the plan in effect at the time the contract is concluded:

What counts as "one analysis": An analysis refers to one processed replay. It is deemed completed and counted against your quota as soon as the replay has been processed without error and the result has been made available to you. Runs that, due to a processing error, do not result in a delivered analysis are not counted.

Rolling quota: The quota does not apply per calendar week but as a rolling 7-day window. You may request a further analysis as long as fewer analyses than the number provided for your plan have been counted in the immediately preceding 7 days (168 hours) (on counting, see paragraph 2). Each occupied analysis slot frees up again exactly 7 days after the moment it was counted.

In-flight requests: A requested analysis that is still being processed is already counted provisionally against your quota, so that many simultaneous requests cannot trigger more analyses than your plan provides for. If processing fails and no result is delivered to you, this provisional count is removed again (cf. paragraph 2).

By clicking the button marked "Subscribe & pay" you submit a binding offer to conclude a Pro subscription. The contract is formed once we confirm your order — at the latest, when your subscription is activated.

The total price displayed during the ordering process is decisive. As a small business within the meaning of § 19 UStG, we do not charge VAT; it is therefore not shown separately.

Your contractual partner and provider of the Pro subscription is us (see § 1). The technical payment processing is handled by our payment service provider Stripe (Stripe Payments Europe, Ltd.); its terms apply in addition (stripe.com/legal). We provide the invoice to you by e-mail and in your account.

Payment is made in advance for the respective billing period. In the event of default of payment or a failed charge, we may temporarily suspend Pro after an unsuccessful reminder.

The subscription runs for the billing period you choose — one month or one year — and then renews automatically for further periods of the same length, for an indefinite time.

You can cancel at any time without giving reasons via the "Manage subscription" area of your Pro account (which opens the Stripe customer portal), or by e-mail to [email protected]. The cancellation takes effect at the end of the current billing period.

Upon cancellation, Pro remains active until the end of the period already paid for. Amounts already paid for the current period are not refunded pro rata, unless mandatory law provides otherwise.

As a consumer you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us — Armenat, Rößler AoE2Insights GbR, Dornenbusch 7, 42549 Velbert, Germany, e-mail: [email protected] — of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you be charged any fees as a result of the reimbursement.

If you requested that the provision of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

Early expiry: The right of withdrawal expires early if we have started performance and you

In the event of an effective withdrawal, we refund amounts already paid without undue delay via the same means of payment you used for the purchase (reversal via Stripe).

We strive for high availability and prompt processing, but owe no particular processing time and no guaranteed availability (no service-level agreement). In particular:

Temporary restrictions under paragraph 1 do not constitute a defect and give rise to no claim to a price reduction or damages, to the extent legally permissible.

Extension for longer outages: If the Service is unusable for reasons attributable to us for a continuous period of more than 48 hours, we will, upon your request, extend your current subscription free of charge by the full duration of the outage. Any refund or credit beyond that is excluded, to the extent legally permissible.

Pro is intended for personal, contractual use. The following are in particular not permitted:

For "near-unlimited" quotas (especially Tier 3) a reasonable fair-use limit applies. In case of significantly above-average, automated or abusive use, we may throttle processing and contact you beforehand.

Priority processing: Analyses from Tier 3 users are given priority in the queue. With multiple Tier 3 requests, the order of receipt decides. There is no claim to a particular absolute processing time.

Homepage stream feature: Content from Tier 3 users is taken into account at least twice as heavily as content from non-Tier-3 users when selecting the streams featured in the homepage stream section (our Twitch embed on the homepage). This presupposes that corresponding streams or sections take place and that suitable content is available. There is no claim to a particular number, frequency or specific time of a feature; within this weighting, the actual selection lies in our editorial discretion.

We may adjust prices for future billing periods. We will announce an increase at least six weeks in advance in text form (e.g. by e-mail).

If you do not agree to the increase, you may cancel up to the time it takes effect, with effect from that time (special right of cancellation). If you do not cancel, the change is deemed accepted; we will point this out separately in the announcement.

Our analyses serve information and entertainment purposes. They may contain errors or inaccuracies, among other things because they are based on third-party data and automated evaluation. We assume no warranty for the correctness or completeness of individual evaluation results.

We are liable without limitation for intent and gross negligence as well as for injury to life, body and health. For simple negligence we are liable only for breach of an essential contractual obligation (cardinal obligation) and limited to the foreseeable, contract-typical damage. Otherwise liability is excluded.

Mandatory claims, e.g. under the Product Liability Act (Produkthaftungsgesetz), remain unaffected.

The Service relies on third-party data and interfaces (in particular the official Age of Empires II / Relic Entertainment data interfaces). If these third parties change or discontinue their offerings, individual functions may cease or be restricted. To the extent performance becomes permanently impossible for us as a result, we will offer affected users a pro-rata refund or a special right of cancellation.

In the event of serious or repeated breaches of these terms (in particular § 7), we may suspend access after prior notice — in the case of serious breaches also immediately. In the case of a suspension for which you are not responsible, we refund the pro-rata amount for the period that cannot be used.

We will announce changes to these terms at least six weeks before they take effect in text form. § 9 para. 2 (special right of cancellation, reference to the meaning of silence) applies accordingly. Changes that affect the balance between performance and consideration require your consent.

The law of the Federal Republic of Germany applies. Mandatory consumer-protection provisions of the state in which you have your habitual residence as a consumer remain unaffected.

Consumer dispute resolution: We are not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Should any provision be invalid, the remainder of the contract remains valid.